Why Telephony Resilience Matters for SMBs
In today’s business landscape, resilience is crucial, and many South Australian-based small to medium-sized businesses have focused on safeguarding their data. However, an often-overlooked piece of the IT security puzzle is telephony—protecting your voice systems is just as important for seamless operations and customer satisfaction.
For SMBs, phone systems are essential for customer interactions, sales, and day-to-day operations. Yet, many businesses don’t realise that an unprotected or outdated phone system can make them vulnerable to security risks and potential downtime. While you might have robust cybersecurity measures in place, telephony systems are still at risk of cyberattacks, such as denial-of-service (DoS) attacks, or other disruptions, which can be devastating if not managed proactively.
Subnet understands this challenge. We maintain a team of UC-certified engineers who are experts across multiple platforms. However, as technology evolves and customer demands change, managing and resourcing these systems becomes increasingly complex. For instance, a Cisco CCIE certification in UC is highly specialised, but these skills may be challenging to keep in-house as businesses transition away from legacy systems like Cisco to cloud solutions. And for phone systems, even a minor audio delay can significantly impact customer experience.
How Subnet Partnered with Access4 to Enhance Telephony Resilience
This is why we chose to partner with Access4, a leading Australian voice and unified communications (UC) provider. Their multi-tenanted, carrier-grade infrastructure supports redundancy and continuity in a way that aligns with Subnet’s commitment to business resilience and security. Access4’s cloud-based platform integrates seamlessly with Microsoft Teams, allowing you to maintain secure, stable voice communications across your operations—no matter where your team is located.
Previously, Subnet relied on a legacy SIP connection and hosted phone system that, while functional, came with risks. Our previous phone system was hosted on a virtual machine on-premises, meaning a site or system outage could impact our communications. However, with Access4’s cloud-based solution, we’re equipped to deliver a higher level of redundancy, ensuring that even during unforeseen disruptions, our lines of communication stay open.
Why we chose to partner with Access4:
- Carrier-grade infrastructure for enhanced reliability.
- Provides robust redundancy, minimising downtime during unexpected events.
- Cloud-based solution: Eliminates the risks associated with on-premises hosting, such as hardware failures or power outages.
- Seamless Microsoft Teams integration: Supports hybrid and remote teams by enabling secure and stable voice communications across geographies.
- Scalable and flexible platform: Adapts to the changing needs of growing businesses without compromising performance or security.
- Commitment to business resilience: Aligns with Subnet’s mission to deliver secure, reliable communication solutions to clients.
A Locally Managed Solution for South Australian SMBs
Subnet and Access4 together bring South Australian SMBs a telephony solution that is locally managed, resilient, and scalable. Access4’s infrastructure is based in Australia, and our unified communications engineers are here to support you in real-time. Unlike other providers who may rely on offshore support, Subnet and Access4 keep everything local, offering you expert assistance and peace of mind.
Are you confident your telephony provider is addressing security and resilience needs? If not, it’s time to consider a solution that keeps business continuity front and centre. With Subnet and Access4, your phone system will be as secure and dependable as the other parts of your IT infrastructure.
Protect Your Communications with a Free Telephony Health Check with Subnet & Access4
Book a meeting with Subnet to explore how cloud telephony can elevate your business. When you meet with us, we’ll provide a free, thorough telephony health check of your current phone system, assessing its strengths and identifying areas for improvement. This valuable audit will offer insights into how cloud-based solutions can secure and streamline your business.
As a thank-you for your time, we’ll gift you a $100 voucher to a top-rated restaurant, so you can enjoy a meal on us. Take the first step toward a more resilient business—book your meeting with us today!
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