Microsoft Teams (MS Teams) has revolutionised business communications worldwide, with over 75 million users relying on its seamless, cloud-based calling features. Many South Australian businesses we work with are already leveraging MS Teams for everyday calls across their on-premise and remote work environments. But now, with the support of Subnet and Access4’s Teams Calling Enhanced, your business can go beyond standard calling—adding essential resilience, advanced features, and redundancy to support reliable and secure communication.
Unleashing the Power of Microsoft Teams for Business Calling
Microsoft Teams is known for its versatility and user-friendly interface, making it a great starting point for your business calling needs. Yet, today’s SMBs often require more advanced features to keep up with the growing complexity of communication demands. This is where Access4’s Teams Calling Enhanced solution makes all the difference, enabling you to unlock new capabilities that support your overall IT security, operational efficiency, and customer satisfaction. Let’s discuss these now.
Subnet, in partnership with Access4, offers a range of advanced MS Teams services designed to boost functionality and fortify resilience. While Microsoft’s native Teams telephony covers basic requirements, it may fall short when it comes to handling more intricate needs, such as managing high call volumes or supporting a call centre. Access4’s Teams Enhanced fills this gap, equipping your business with a feature-rich telephony system capable of supporting complex and varied needs.
With Access4’s Teams Enhanced service, you gain access to a suite of services tailored to SMB requirements, ensuring that your communication and contact centre needs are fully supported, even as your business grows. Whether it’s implementing Interactive Voice Response (IVR) systems, managing high call volumes, or integrating call data with CRM platforms, Subnet and Access4 help ensure your telephony system is optimised and ready to meet your business objectives.
Redundancy and Resilience: Safeguarding Against Downtime
Today, downtime can disrupt business continuity, impact customer satisfaction, and lead to revenue loss. Recognising this, Access4’s Teams Calling Enhanced solution goes beyond the basics, building in critical redundancy and resilience. With a robust infrastructure that minimises the risk of downtime, this solution enables you to maintain uninterrupted communication, no matter what unexpected challenges arise.
Preparing for potential issues with MS Teams is crucial for any business, especially if your operations depend on constant connectivity. While MS Teams is a powerful tool, it may not always provide the urgent support needed during an outage. This is why we at Subnet emphasise the importance of partnering with a provider like Access4 that offers onshore support and immediate assistance when you need it most. With Access4’s infrastructure and support, your business will have access to highly specialised Teams expertise, allowing you to keep communications stable and responsive, regardless of circumstances.
Access4’s enhanced MS Teams solution doesn’t just keep you connected—it also empowers your business with valuable insights through advanced call analytics. Monitoring and analysing call data is essential for making informed decisions that can improve efficiency, customer service, and resource allocation. Access4’s solution enables you to track call volumes in real time, identify peak and off-peak periods, and optimise staffing to ensure customer service responsiveness during high-demand times.
The ability to monitor call durations, response times, and other performance metrics also supports continuous improvement. Whether it’s identifying training needs, streamlining processes, or reallocating resources, these insights help your business stay agile, adaptable, and always prepared to meet evolving customer expectations.
Transforming Microsoft Teams into a Strategic Business Tool
When you partner with Subnet, you’re not just using Microsoft Teams—you’re transforming it into a highly functional, resilient business tool that supports your growth and operational goals. Together with Access4, we offer an elevated telephony solution that goes beyond basic calling, delivering advanced functionality that ensures your business can communicate effectively, even in high-demand scenarios. From sophisticated call routing to seamless CRM integration, our Teams Enhanced solution provides the comprehensive communication infrastructure modern SMBs need to deliver exceptional customer experiences.
Book a Meeting with Subnet Today
Are you ready to see how a cloud-based telephony solution can enhance your business resilience and communication capabilities? Book a meeting with Subnet to learn more, and receive a free telephony health check of your current phone system to discover the benefits of cloud telephony! We’ll provide you with expert insights into the strengths of your current setup, pinpoint areas for improvement, and show you how to maximise the value of Microsoft Teams.
And as a thank-you for your time, we’ll gift you a $100 voucher to a top-rated restaurant—perfect for a well-deserved meal on us. Take this opportunity to ensure your communications infrastructure is robust, reliable, and ready for the future of business.
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